Returns Policy
Items purchased from Jubilate Music Group may be returned after requesting and securing a Return Authorization (click here and follow instructions). Under the following conditions, products may be returned within 60 days of purchase for credit:
- Items were incorrectly shipped.
- Items were damaged or defective.
- All returned items must have been purchased directly from Jubilate Music Group.
- All returned materials must be in like-new condition in resellable condition. Items with stickers or other markings cannot be accepted and will be returned at the customer's expense.
- All items must be returned postpaid.
- Copy of invoice must accompany return
- A minimal restocking fee will be deducted from the return credit.
- No return after 60 days from date of invoice
The following items may not be returned under any circumstances:
- Recorded products
- Reproducible products (i.e., reproducible children’s musicals, rehearsal tracks, etc.)
- Accompaniment instrumental parts (i.e., cantata/anthem, orchestrations, etc.)
- Preview packs
- Dealer new issues
- CD Roms
- Out-of-print items
- Digital Downloads
- Licenses and permissions
- Items shipped to Canada or other international locations. If there is an error on your order, please contact us.
If a return is unauthorized or improperly documented, Jubilate Music Group will immediately restock sellable products and discard unsellable products. No refund will be issued.
A return shipping label (with a Return Authorization number) will be emailed to you if the return is approved. Attach this shipping label to the package containing the returned product(s).
Please send your authorized return (with your return authorization number on the outside of the box) to:
Jubilate Music Group
Fulfillment Center
ATTN: Returns
123 Dry Road
Oriskany, NY 13424
Thank you!
